Risk management analysis of PT. Fairus Permata Mulia Pekalongan in providing umrah before seeking pilgrims for the period 2023

Salma, Nila (2024) Risk management analysis of PT. Fairus Permata Mulia Pekalongan in providing umrah before seeking pilgrims for the period 2023. Undergraduate (S1) thesis, Universitas Islam Negeri Walisongo Semarang.

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Abstract

The umrah travel industry has experienced significant growth, but with this growth comes various risks that need to be carefully managed. PT. Fairus Permata Mulia, as a provider of umrah tickets, faces risks such as regulatory changes, ticket price fluctuations, health risks, and the safety of pilgrims. Risk management is a key factor in ensuring the smooth operation and satisfaction of the pilgrims.The formulation of the research problem is what risks are faced and how is the risk management analysis carried out by PT. Fairus Permata Mulia Pekalongan in providing Umrah tickets before looking for pilgrims in the 2023 period. This research aims to identify the risk management strategies applied by PT. Fairus Permata Mulia. The research method used is qualitative, with in-depth interviews as the primary data source. The results show that the company has implemented various strategies, such as phased ticket reservations, ticket sales four months before departure, careful data input, and the selection of suitable umrah packages. The company has also anticipated risks through cancellation provisions. This research provides a deep understanding of the complexity of risk management in the umrah travel industry, specifically for PT. Fairus Permata Mulia, emphasizing the importance of risk management in maintaining business sustainability and customer satisfaction.

Item Type: Thesis (Undergraduate (S1))
Uncontrolled Keywords: Manajemen risiko; Penyediaan tiket; Umrah
Subjects: 200 Religion (Class here Comparative religion) > 290 Other religions > 297 Islam and religions originating in it > 297.3 Islamic Worship / Ibadah > 297.35 Sacred places (Masjid). Pilgrims (Haji, Umrah)
Divisions: Fakultas Dakwah dan Komunikasi > 76201 - Manajemen Haji dan Umrah
Depositing User: Miswan Miswan
Date Deposited: 08 Mar 2025 04:19
Last Modified: 08 Mar 2025 04:19
URI: https://eprints.walisongo.ac.id/id/eprint/26168

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